Remote Client Support Specialist | Social Impact SaaS

Neighborly Software; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Company-Paid Short-Term Disability & 8

401K with employer match

Paid time off & holidays

Job summary

Neighborly Software is hiring a Client Support Specialist to be the first contact for clients and help manage their government program applications. You’ll work remotely or from Atlanta, GA, supporting tenants and communities through a mission-driven SaaS platform.

You’ll collaborate with Client Success Managers, configure new client setups, and ensure accurate system configurations while meeting SLAs. Career growth into Client Success is encouraged.

Qualifications

• Tech-savvy with client service experience; SaaS a plus.
• Customer service mindset with ability to manage multiple inquiries.
• Detail-oriented and able to work independently under pressure.

Responsibilities

• Be the first point of contact for clients via phone, video, and email.
• Manage updates to client systems with precision and care.
• Partner with Client Success Managers to configure new client applications.
• Review peer configurations for accuracy and consistency.
• Solve problems creatively while following best practices and SLAs.
• Collaborate with teammates in the Client Support team.
• Grow your career; role can evolve into Client Success opportunities.
• Help communities manage HUD, Disaster Recovery, Solar and Treasury programs.

Skills

Tech-savvy

Customer service

Detail-oriented

Quick learner

Mission-driven

Startup mentality

Team player

Job description

Neighborly Software is hiring a Client Support Specialist to be the first contact for clients and help manage their government program applications. You’ll work remotely or from Atlanta, GA, supporting tenants and communities through a mission-driven SaaS platform.

You’ll collaborate with Client Success Managers, configure new client setups, and ensure accurate system configurations while meeting SLAs. Career growth into Client Success is encouraged.