Client Success Manager II - SaaS for HUD Programs

Neighborly Software; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401K match

Generous PTO (5 weeks) & holidays

Job summary

Neighborly Software in Atlanta helps government agencies distribute HUD funds for housing, energy rebates, and community development. As a Client Success Manager, you will own a portfolio of agencies, coach users, and configure the software to ensure funds reach the right programs on time and correctly.

You will build trusted advisor relationships, drive renewals and identify growth opportunities while staying sharp on HUD program rules and best practices.

Qualifications

• Minimum of 2 years in a client-facing, consultative role within a Technology environment, specifically with SaaS.
• Experience writing and using basic HTML.
• Excellent communication and presentation skills to effectively communicate information to internal and external stakeholders.
• Potential to become an expert in our products and act as a SME of Housing and Urban Development (HUD) programs.
• Experience with Customer Relationship Management (CRM) Software.

Responsibilities

• Be the first, fastest, and most reliable point of contact for client questions across phone, email, and ticket support.
• Stay sharp on HUD program rules and industry best practices to answer confidently and spot solutions clients haven't thought to ask for.
• Show clients the features and functionality that will make their work easier, before they have to ask.
• Build relationships that make renewals easy and growth a natural conversation.
• Configure the solution to fit client needs, recommending Neighborly best practices.
• Bring precision to add-on configuration since public funds are involved.
• Peer-review configured solutions with teammates for consistency.
• Coordinate with finance to keep invoicing accurate.
• Earn client trust through consistent value delivery and proactive engagement.

Skills

SaaS experience

Client-facing

HTML basics

Strong communication

HUD knowledge

Education

Bachelor’s degree

Tools

CRM software

Job description

Neighborly Software in Atlanta helps government agencies distribute HUD funds for housing, energy rebates, and community development. As a Client Success Manager, you will own a portfolio of agencies, coach users, and configure the software to ensure funds reach the right programs on time and correctly.

You will build trusted advisor relationships, drive renewals and identify growth opportunities while staying sharp on HUD program rules and best practices.