Remote Client Success & Implementation Specialist

Ntracts; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Ntracts Compliance in the United States is seeking a Client Services Specialist to redefine how compliance is delivered—with smarter tech and a streamlined implementation experience. You will support both new client implementations and ongoing support while partnering with account managers to ensure a seamless approach.

The ideal candidate has 3+ years in SaaS client-facing roles, excellent communication, and comfort using AI tools responsibly.

Qualifications

• 3+ years in implementation, customer support, or client-facing SaaS roles.
• Strong verbal and written communication, able to work independently and with a team.
• Reliable internet and proven ability to work remote.
• Comfort using AI tools with judgement to protect sensitive data.
• Familiarity with healthcare technology and compliance is a plus.
• Experience building or improving implementation workflows, docs, or SOPs is a bonus.

Responsibilities

• Assist with client implementation by scheduling activities, tracking milestones, preparing materials, and ensuring implementation completion.
• Support client progress by participating in meetings, documenting calls, tracking action items, and maintaining system records.
• Provide client support through system how-tos, permission updates, data uploads, client training and walkthroughs.
• Submit, troubleshoot, and track support cases independently, partnering with internal teams to resolve and escalate issues.
• Collaborate cross-functionally to identify roadblocks, suggest process improvements, and ensure timely issue resolution.
• Use AI tools responsibly to improve productivity, verifying AI-generated content for accuracy and protecting data.
• Understand client needs and deliver expert guidance aligned with industry best practices.
• Adhering to employee handbook, policies, and procedures.

Skills

Client-facing SaaS support

Strong communication

Independent and collaborative

AI tool usage

Remote work ready

Healthcare tech familiarity

Tools

Salesforce

CRM software

Job description

Ntracts Compliance in the United States is seeking a Client Services Specialist to redefine how compliance is delivered—with smarter tech and a streamlined implementation experience. You will support both new client implementations and ongoing support while partnering with account managers to ensure a seamless approach.

The ideal candidate has 3+ years in SaaS client-facing roles, excellent communication, and comfort using AI tools responsibly.