Remote Client Support Specialist - SaaS & Data

Perspecta, LLC; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Perspecta, LLC is seeking a proactive Client Support Specialist to provide day-to-day support to our clients, with a focus on the Workers’ Compensation market. This remote role serves as the primary point of contact for client questions and issues, troubleshooting product and data-related concerns, and coordinating with internal teams to ensure timely resolution.

Key responsibilities include owning issues through resolution, managing Azure DevOps tickets with thorough documentation, and

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–4 years of client support, customer service, or related experience, preferably within SaaS, technology, healthcare technology, or a data-driven environment.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills with the ability to communicate technical or data-related issues clearly to clients.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to manage multiple client needs and priorities in a fast-paced environment.
• Comfortable working collaboratively with both technical and non-technical teams.

Responsibilities

• Serve as a primary day-to-day contact for assigned client questions, issues, and support needs.
• Troubleshoot products, platform, data, and service-related issues and identify appropriate solutions.
• Resolve issues directly when possible and coordinate with Product, Engineering, Data, or Operations when additional support is required.
• Own client issues from initial inquiry through resolution, providing timely follow-up and clear status updates.
• Create and manage Azure DevOps tickets, clearly documenting the issue, client impact, priority, troubleshooting performed, and next steps.
• Monitor open and escalated issues to ensure they continue to progress toward resolution.
• Assist clients with product functionality, features, and general platform questions.
• Support client implementation, reporting, training and product demonstrations as needed.
• Establish strong and collaborative relationships with the sales team to ensure client expectations are met.
• Act as the conduit between sales, operations, product, and IT to support the clients current and future state needs.
• Identify recurring issues and client feedback and share trends internally to support product and service improvements.
• Monitor client activities and performance reporting to proactively communicate potential concerns or highlight trends that could enhance the partnership.
• Stay current on product releases, enhancements, and known issues.
• Meet established response, resolution, and client SLA expectations.

Skills

Problem solving

Communication

Organizational skills

Multitasking

Team collaboration

SaaS experience

Data-driven environment

Education

Bachelor’s degree or equivalent relevant experience

Tools

Azure DevOps

Job description

Perspecta, LLC is seeking a proactive Client Support Specialist to provide day-to-day support to our clients, with a focus on the Workers’ Compensation market. This remote role serves as the primary point of contact for client questions and issues, troubleshooting product and data-related concerns, and coordinating with internal teams to ensure timely resolution.

Key responsibilities include owning issues through resolution, managing Azure DevOps tickets with thorough documentation, and