Remote Client Support Specialist

Simera; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Simera seeks a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship.

The ideal candidate is an excellent communicator who understands client needs, manages requests efficiently, and builds strong professional relationships while leveraging CRM and ticketing tools in a remote-capable role.

Qualifications

• Experience in client support or customer service roles.
• Ability to work independently and collaborate with internal teams.
• Strong communication and interpersonal skills.
• Reliable remote-work setup and internet connection.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, account issues, and service concerns.
• Troubleshoot problems and provide effective solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to internal teams.
• Maintain records of client interactions and resolutions.
• Monitor open requests and ensure timely follow-up.

Skills

Excellent verbal and written comms

Client service

Relationship building

Problem solving

Active listening

Time management

Multitasking

Calm under pressure

CRM systems

Ticketing platforms

Tools

CRM systems

Ticketing platforms

Email/Chat tools

Job description

Simera seeks a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship.

The ideal candidate is an excellent communicator who understands client needs, manages requests efficiently, and builds strong professional relationships while leveraging CRM and ticketing tools in a remote-capable role.