Remote Client Support Specialist – Mental Health Care

Lyra Health, Inc.; United States; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Coaching and therapy services

Paid time off

401K retirement benefits

Monthly tech allowance

Job summary

Lyra Health, Inc. is seeking a Client Support Specialist to be the primary first point of contact for clients beginning their care journey.

You will conduct needs assessments, connect clients to appropriate care, and triage risks while working across calls, emails, and chats in a fast-paced environment. The role requires strong writing, excellent communication, and the ability to adapt to shift schedules including evenings and weekends.

Qualifications

• Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role.
• Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone
• Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly.
• This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule.

Responsibilities

• Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday
• Conduct needs assessment and educate clients about Lyra’s services and benefit offerings
• Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and elevate to ensure clients receive an appropriate level of support
• Engage in feedback and frequent self-assessment of strengths and areas for growth
• Work well in a structured team environment
• Demonstrate flexibility with shift changes.
• Excellent communication skills: written and verbal
• Technical: You easily navigate through Customer Relationship Management tools.
• Ability to handle a high volume workload either through chat, email or phones and the ability to pivot between servicing channels as needed

Skills

Excellent writing

Customer support experience

Tools

Zendesk

Salesforce

Chat tools

Job description

Lyra Health, Inc. is seeking a Client Support Specialist to be the primary first point of contact for clients beginning their care journey.

You will conduct needs assessments, connect clients to appropriate care, and triage risks while working across calls, emails, and chats in a fast-paced environment. The role requires strong writing, excellent communication, and the ability to adapt to shift schedules including evenings and weekends.