Remote Client Support Specialist – Elevate Client Experience

SSA & Company; Anthem (AZ); Remote; USD 30,307 - 35,817; Full time

Job summary

SSA & Company is seeking a highly professional Customer Support Specialist for a fully remote role based in Anthem, Arizona. You will be the first point of contact for client inquiries, delivering timely, accurate information and friendly, professional service.

The role emphasizes problem-solving, effective communication, and meticulous record-keeping. Ideal candidates have strong CRM experience, excellent time management, and the ability to work independently in a remote setting.

Qualifications

• Proven experience in a customer support or client services role.
• Exceptional verbal and written communication in a professional tone.
• Strong problem-solving skills and ability to work under pressure.
• Excellent organizational and time-management abilities.
• Proficiency with CRM systems and customer service software.
• Ability to work independently in a remote setting.
• Discretion and integrity with sensitive client information.

Responsibilities

• Serve as the primary point of contact for clients via email, phone, and support portal.
• Provide accurate, complete information using appropriate tools and methods.
• Identify client needs and resolve issues; escalate complex problems as needed.
• Maintain detailed records of client interactions and feedback.
• Collaborate with consultants and project managers to align on communication.
• Contribute to process improvements and knowledge base development.
• Gather client feedback to inform service enhancements.

Skills

Customer support experience

Excellent communication

Problem-solving

Time management

Remote work discipline

Education

High school diploma or equivalent

Tools

CRM systems

Support software

Job description

SSA & Company is seeking a highly professional Customer Support Specialist for a fully remote role based in Anthem, Arizona. You will be the first point of contact for client inquiries, delivering timely, accurate information and friendly, professional service.

The role emphasizes problem-solving, effective communication, and meticulous record-keeping. Ideal candidates have strong CRM experience, excellent time management, and the ability to work independently in a remote setting.