Remote Client Support Specialist

Phare Consulting Group; Miami (FL); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Paid vacation and sick days

Budget for courses and books

Work computer and home desk setup

Medical, dental and vision insurance

Job summary

Phare Consulting Group is seeking a Customer Service Representative to work remotely from anywhere in the United States. You will answer client emails, calls and chats, log each request and stay with it until closed, and help project teams with timely responses.

The role supports a Miami-based, remote team across the U.S., with benefits including a 401(k) match, paid vacation and sick days, funds for courses and books, a work computer and home desk setup, and medical, dental and vision coverage

Qualifications

• Experience in customer service, a call center or front desk work (internships count too).
• Experience answering customer emails and phone calls as part of the job.
• Experience with Microsoft 365 or Google Workspace.
• Familiarity with helpdesk tools such as Zendesk, Freshdesk or HubSpot is a plus.
• Experience with business clients rather than consumers is a plus.

Responsibilities

• Answer client emails, calls and chat messages within a few hours.
• Log each request and stay with it until closed.
• Send survey links, data request lists and reminders for project teams.
• Settle simple invoice and access questions yourself and pass on the rest.
• Keep client contacts current in the CRM.
• Turn recurring questions into a short FAQ for each project.

Skills

Customer service

Call center

Front desk

Tools

Microsoft 365

Google Workspace

Zendesk

Freshdesk

HubSpot

Job description

Phare Consulting Group is seeking a Customer Service Representative to work remotely from anywhere in the United States. You will answer client emails, calls and chats, log each request and stay with it until closed, and help project teams with timely responses.

The role supports a Miami-based, remote team across the U.S., with benefits including a 401(k) match, paid vacation and sick days, funds for courses and books, a work computer and home desk setup, and medical, dental and vision coverage