Customer Service Representative

Phare Consulting Group; Miami (FL); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Paid vacation and sick days

Budget for courses and books

Work computer and home desk setup

Medical, dental and vision insurance

Job summary

Phare Consulting Group is seeking a Customer Service Representative to work remotely from anywhere in the United States. You will answer client emails, calls and chats, log each request and stay with it until closed, and help project teams with timely responses.

The role supports a Miami-based, remote team across the U.S., with benefits including a 401(k) match, paid vacation and sick days, funds for courses and books, a work computer and home desk setup, and medical, dental and vision coverage

Qualifications

• Experience in customer service, a call center or front desk work (internships count too).
• Experience answering customer emails and phone calls as part of the job.
• Experience with Microsoft 365 or Google Workspace.
• Familiarity with helpdesk tools such as Zendesk, Freshdesk or HubSpot is a plus.
• Experience with business clients rather than consumers is a plus.

Responsibilities

• Answer client emails, calls and chat messages within a few hours.
• Log each request and stay with it until closed.
• Send survey links, data request lists and reminders for project teams.
• Settle simple invoice and access questions yourself and pass on the rest.
• Keep client contacts current in the CRM.
• Turn recurring questions into a short FAQ for each project.

Skills

Customer service

Call center

Front desk

Tools

Microsoft 365

Google Workspace

Zendesk

Freshdesk

HubSpot

Job description

About the Role

Client staff write to us all through a project: where to upload the sales data, when the next interview is, why an invoice shows a new line. Each question deserves a quick and correct answer, and the Customer Service Representative is the person who gives it. Full-time, from home anywhere in the United States, working online with our project teams and finance lead.

Day to Day

• Answer client emails, calls and chat messages, most within a few hours;
• Log each request and stay with it until it is closed;
• Send survey links, data request lists and reminders for the project teams;
• Settle simple invoice and access questions yourself and pass on the rest;
• Keep client contacts current in our CRM;
• Turn the questions that keep coming back into a short FAQ for each project.

Phare checks the numbers behind business decisions before they are made. Miami based, remote team across the U.S.

Essentials

• Experience in customer service, a call center or front desk work (internships count too)
• Answering customer emails and phone calls as part of the job
• Microsoft 365 or Google Workspace
• Zendesk, Freshdesk, HubSpot or another help desk tool (bonus)
• Business clients rather than consumers (bonus)

What Comes with it

On the benefits side: 401(k), and Phare matches part of what you put in; vacation, sick days and U.S. public holidays; yearly budget for courses, certifications and books; work computer and home desk setup on us; and medical, dental and vision for you and your family.

Phare Consulting Group is an EEO employer: all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.