Remote Client Support Manager - Platform Expert

Assetara Limited; San Antonio (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will be the key personal manager and frontline support specialist for clients with active subscriptions, guiding them through platform tools and maintaining precise CRM private notes.

You will handle AI-assisted responses, ensure compliance and safe operations, and escalate issues with clear justifications to support smooth client experiences.

Qualifications

• Candidate must adhere to daily operational routines and activity presence tracking.
• Strong ethics: confidentiality, anti-fraud protocols, and handling client data per documented instructions.
• Ability to navigate sensitive information and maintain strict privacy boundaries.

Responsibilities

• Provide comprehensive product knowledge to assist subscribed clients with platform tools.
• Manage queues and SLAs, prioritizing unread messages and at-risk client signals.
• Deliver professional, concise communications within the official workspace.
• Maintain strict separation between client-facing messages and internal private notes.
• Review and edit AI-generated draft responses before manual submission.
• Escalate issues with clear operational justifications and customer-centric actions.

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will be the key personal manager and frontline support specialist for clients with active subscriptions, guiding them through platform tools and maintaining precise CRM private notes.

You will handle AI-assisted responses, ensure compliance and safe operations, and escalate issues with clear justifications to support smooth client experiences.