Remote Concierge Support Manager — Assetara Platform

Assetara Limited; San Jose (IL); On-site; USD 65,000 - 90,000; Part time

Job summary

Assetara Limited is seeking a remote Support Manager (San Jose District 2, USA) to serve as a key client-facing manager for platform subscribers. You will navigate products, manage client communications in the official workspace, and uphold strict compliance while maintaining accurate CRM private notes.

Responsibilities include achieving product mastery, prioritizing SLAs, delivering professional support, ensuring data confidentiality, and guiding AI-assisted responses with proper escalation

Qualifications

• Compliance with daily routines, activity presence tracking, and session management.
• Confidentiality and anti-fraud protocols when handling client data.

Responsibilities

• Gain comprehensive knowledge of all company products to guide subscribed clients accurately.
• Manage queues and SLAs, prioritizing unread messages and at-risk client signals.
• Deliver professional, warm, and concise concierge-level support within the official workspace.
• Maintain strict separation between client-facing messages and internal private notes in CRM.
• Review and fact-check AI-generated draft responses before submission.
• Escalate and perform operational actions with clear justifications.

Job description

Assetara Limited is seeking a remote Support Manager (San Jose District 2, USA) to serve as a key client-facing manager for platform subscribers. You will navigate products, manage client communications in the official workspace, and uphold strict compliance while maintaining accurate CRM private notes.

Responsibilities include achieving product mastery, prioritizing SLAs, delivering professional support, ensuring data confidentiality, and guiding AI-assisted responses with proper escalation