Remote Client Success Specialist

Weed Man; Central City (KY); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Holiday pay

Work from home

Competitive Salary and Bonus Program

Industry and Company Training

Job summary

Weed Man is seeking a Customer Service Representative for a fully remote, full-time role in Louisville. You will work with Sales, Technical and Administrative teams to handle a high volume of calls, texts and emails, answering questions and resolving issues while promoting sales opportunities.

The position emphasizes excellent phone skills, organization, and attention to detail, with benefits including health and dental insurance, holiday pay, and a bonus program.

Qualifications

• Prior customer service experience required.
• Excellent phone and organizational skills.
• Proficient computer skills and ability to multitask.
• Detail-oriented with strong communication.

Responsibilities

• Coordinate and process multiple duties with Sales, Technical and Administrative managers.
• Handle a large volume of inbound calls and address caller needs.
• Interact with customers by phone, text and email to answer questions and resolve concerns.
• Assist with collecting accounts receivable and verifying customer information.
• Support phone sales and verify data accuracy during interactions.

Skills

Phone skills

Organizational skills

Multitasking

Attention to detail

Computer skills

Customer service

Job description

Weed Man is seeking a Customer Service Representative for a fully remote, full-time role in Louisville. You will work with Sales, Technical and Administrative teams to handle a high volume of calls, texts and emails, answering questions and resolving issues while promoting sales opportunities.

The position emphasizes excellent phone skills, organization, and attention to detail, with benefits including health and dental insurance, holiday pay, and a bonus program.