Remote Client Success & Revenue Director

Wiland; United States; Remote; USD 59,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental and Vision

FSAs

Life/AD&D Insurance

Short & Long-Term Disability

401(k) with company match

Paid Parental Leave

Flexible Time Off

14 Company Holidays

Job summary

Wiland is seeking an Associate Client Success Director to act as the primary client contact and drive revenue growth across an assigned client portfolio. You will strategize with clients, tailor product recommendations, and develop development plans to expand revenue while ensuring satisfaction and retention.

The role requires deep knowledge of Wiland products, strong sales and communication skills, and the ability to forecast and manage quarterly targets.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years experience in direct marketing preferred.
• 2+ years list circulation or client service experience preferred.
• 2+ years experience with Microsoft software products and research capabilities on the Internet.
• 2+ years proven sales skills including up-selling and cross-selling.
• Ability to effectively develop and maintain a quarterly sales/revenue forecast.
• Experience in Salesforce or equivalent contact management tool desired.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills and ability to take initiative.

Responsibilities

• Serve as the primary client contact for assigned accounts.
• Meet or exceed revenue goals and forecast monthly/quarterly progress.
• Develop Client Development Plans and present recommendations.
• Move clients through the Client Maturity Cycle and identify upsell opportunities.
• Collaborate with clients to understand business goals and industry context.
• Maintain regular client communications and ensure satisfaction and retention.

Skills

Client success

Sales

Upselling

Cross-selling

Communication

Teamwork

Initiative

Problem-solving

Client relationship management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

Wiland is seeking an Associate Client Success Director to act as the primary client contact and drive revenue growth across an assigned client portfolio. You will strategize with clients, tailor product recommendations, and develop development plans to expand revenue while ensuring satisfaction and retention.

The role requires deep knowledge of Wiland products, strong sales and communication skills, and the ability to forecast and manage quarterly targets.