Remote Associate Client Success Director - Revenue Growth

Wiland; Colorado; Remote; USD 59,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Paid Parental Leave

Flexible Time Off

Company Holidays

Job summary

Wiland is seeking an Associate Client Success Director to serve as the primary client contact, ensuring satisfaction and retention while meeting revenue goals. This role requires building client development plans and regular communications to understand business goals and metrics.

The ACSD will present recommendations, manage the maturity cycle, and forecast progress toward targets. Remote work is allowed with residency in specified states; travel is minimal.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in direct marketing preferred.
• 2+ years list circulation or client service preferred.
• 2+ years experience with Microsoft software & Internet research.
• 2+ years proven sales skills including up-selling and cross-selling.
• Ability to forecast quarterly sales/revenue.
• Experience in Salesforce or equivalent CRM desired.
• Excellent written and verbal communication skills.
• Strong problem-solving and initiative.
• Proficient PC skills with Microsoft software and web research.
• Team player with minimal supervision.
• Knowledge of customer service management software.

Responsibilities

• Primary Client contact.
• Understand Wiland products and services and how they benefit Clients.
• Select models and deliver recommendations or proposals.
• Own revenue for assigned Clients; up-sell / cross-sell as appropriate.
• Strategize with Clients and learn their industry.
• Prepare and present order recommendations using Wiland methods.
• Move Clients through the Client Maturity Cycle and develop development plans.
• Meet or exceed sales and revenue goals with monthly/quarterly forecasts.

Skills

Sales skills up-selling & cross-sell

Client development

Forecasting & analytics

Salesforce

Microsoft Office

Industry research

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Wiland is seeking an Associate Client Success Director to serve as the primary client contact, ensuring satisfaction and retention while meeting revenue goals. This role requires building client development plans and regular communications to understand business goals and metrics.

The ACSD will present recommendations, manage the maturity cycle, and forecast progress toward targets. Remote work is allowed with residency in specified states; travel is minimal.