Remote Client Success Partner

Harris Harris; Oregon; Ibrido; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurances

401K with matching

Company paid Accident and Disability …

Tuition Reimbursement

Paid Time Off, Wellness Days, and paid

Identity theft protection, commuter –

Descrizione del lavoro

Harris & Harris seeks a friendly Client Relations Coordinator to join our Client Success team. This role liaises between clients and Harris & Harris to ensure contracts are met and satisfaction remains high, with a remote-friendly setup for US-based work.

Day-to-day duties include managing assigned clients, tailoring conversations, listening to needs, resolving issues with our CRMs, and maintaining professional standards to uphold our reputation.

Competenze

• 2–3 years of experience collaborating with external clients.
• 2–3 years of experience meeting face to face with external clients.
• Excellent organization skills.
• Excellent communications skills (written and verbal).
• Excellent analytical skills.
• Proficiency with Microsoft Office applications (Outlook, Word, and Excel).
• Experience in financial services or collections preferred.
• Ability to travel 10% of the year.

Mansioni

• Manages assigned clients of the organization to ensure contractual compliance and overall satisfaction.
• Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding.
• Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded.
• Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld.
• Trouble shoot issues and research problems as they arise and work closely with the CRMs to resolve issues.
• Ensure high priority work is completed within the assigned time frames.
• Increases communication and visibility with current clients in organization.
• Join forces with others in the organization to build effective internal working relationships to ultimately service the clients at a higher level.
• Create a solid and consistent stream of communication between the CRM and current clients in the organization.
• Handle the day to day operations for clients and any other projects assigned.
• Make recommendations to implement improved processes.

Conoscenze

Excellent organization skills

Excellent communications skills

Excellent analytical skills

Ability to travel 10% of the year

Experience collaborating with external

Experience meeting face to face with外部

Proficiency with Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

Harris & Harris seeks a friendly Client Relations Coordinator to join our Client Success team. This role liaises between clients and Harris & Harris to ensure contracts are met and satisfaction remains high, with a remote-friendly setup for US-based work.

Day-to-day duties include managing assigned clients, tailoring conversations, listening to needs, resolving issues with our CRMs, and maintaining professional standards to uphold our reputation.