Client Relations Coordinator [Client Success]

Harris & Harris, Ltd.; Chicago (IL); Remoto; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

401K matching

Disability Insurance

Tuition Reimbursement

Paid Time Off/Holidays

Identity theft protection

Flexible Spending Accounts

Pre-tax commuter benefits

Descrizione del lavoro

Harris & Harris, a premier revenue recovery firm, seeks a Client Relations Coordinator to support our Client Success team. The role focuses on building professional client relationships, ensuring contractual compliance, and driving high-quality service.

Salary ranges from $60,000 to $75,000 annually, with a Monday–Friday schedule and remote-work option within the United States. The position emphasizes communication, problem solving, and collaboration with internal teams to exceed client

Competenze

• 2-3 years collaborating with external clients.
• 2-3 years meeting face to face with external clients.
• Excellent communications skills (written and verbal).
• Excellent analytical skills.
• Proficiency with all Microsoft Office applications (Outlook, Word, and Excel).
• Experience in financial services or collections preferred.
• Ability to travel 10% of the year.

Mansioni

• Manages assigned clients of the organization to ensure contractual compliance and overall satisfaction.
• Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding.
• Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded.
• Demonstrates professionalism with clients to ensure that Harris & Harris's reputation for high level client service is upheld.
• Trouble shoot issues and research problems as they arise and work closely with the CRMs to resolve issues.
• Ensure high priority work is completed within the assigned time frames.
• Increases communication and visibility with current clients in organization.
• Join forces with others in the organization to build effective internal working relationships to service the clients at a higher level.
• Create a solid and consistent stream of communication between the CRM and current clients in the organization.
• Handle the day to day operations for clients and any other projects assigned.
• Make recommendations to implement improved processes.

Conoscenze

External client collaboration

Face-to-face with clients

Communication skills

Analytical skills

MS Office proficiency

Financial services/collections exp

Travel 10%

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Relations Coordinator

Client Success

9 days ago Requisition ID: 1579

Salary Range: $60,000.00 To $75,000.00 Annually

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Client Relations Coordinator to join our Client Success team. If you’re looking for a company that embraces the principles of respect, compassion and trust.

The Client Relations Coordinator sites on-site with our client, and is responsible for professional working relationship with the client by joining forces and acting as a reliable liaison between the client and Harris & Harris

Schedule: Monday through Friday 8:00am to 5:00pm are standard working hours

Pay:$60,000 to $75,000 annually, dependent on experience

Location:Can Work From Home in the domestic United States

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off, Wellness Days, and paid Holidays
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

• Manages assigned clients of the organization to ensure contractual compliance and overall satisfaction
• Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding
• Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded
• Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld
• Trouble shoot issues and research problems as they arise and work closely with the CRMs to resolve issues
• Ensure high priority work is completed within the assigned time frames
• Increases communication and visibility with current clients in organization
• Join forces with others in the organization to build effective internal working relationships to ultimately service the clients at a higher level
• Create a solid and consistent stream of communication between the CRM and current clients in the organization
• Handle the day to day operations for clients and any other projects assigned
• Make recommendations to implement improved processes

WHAT YOU MUST POSSESS

• 2-3 years of experience collaborating with external clients
• 2-3 years of experience meeting face to face with external clients
• Excellent communications skills (written and verbal)
• Excellent analytical skills
• Proficiency with all Microsoft Office applications (Outlook, Word, and Excel)
• Experience in financial services or collections preferred
• Ability to travel 10% of the year

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.