Client Relations Coordinator

Harris Harris; Oregon; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurances

401K with matching

Company paid Accident and Disability …

Tuition Reimbursement

Paid Time Off, Wellness Days, and paid

Identity theft protection, commuter –

Job summary

Harris & Harris seeks a friendly Client Relations Coordinator to join our Client Success team. This role liaises between clients and Harris & Harris to ensure contracts are met and satisfaction remains high, with a remote-friendly setup for US-based work.

Day-to-day duties include managing assigned clients, tailoring conversations, listening to needs, resolving issues with our CRMs, and maintaining professional standards to uphold our reputation.

Qualifications

• 2–3 years of experience collaborating with external clients.
• 2–3 years of experience meeting face to face with external clients.
• Excellent organization skills.
• Excellent communications skills (written and verbal).
• Excellent analytical skills.
• Proficiency with Microsoft Office applications (Outlook, Word, and Excel).
• Experience in financial services or collections preferred.
• Ability to travel 10% of the year.

Responsibilities

• Manages assigned clients of the organization to ensure contractual compliance and overall satisfaction.
• Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding.
• Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded.
• Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld.
• Trouble shoot issues and research problems as they arise and work closely with the CRMs to resolve issues.
• Ensure high priority work is completed within the assigned time frames.
• Increases communication and visibility with current clients in organization.
• Join forces with others in the organization to build effective internal working relationships to ultimately service the clients at a higher level.
• Create a solid and consistent stream of communication between the CRM and current clients in the organization.
• Handle the day to day operations for clients and any other projects assigned.
• Make recommendations to implement improved processes.

Skills

Excellent organization skills

Excellent communications skills

Excellent analytical skills

Ability to travel 10% of the year

Experience collaborating with external

Experience meeting face to face with外部

Proficiency with Microsoft Office

Tools

Microsoft Office

Job description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Client Relations Coordinator to join our Client Success team. If you're looking for a company that embraces the principles of respect, compassion and trust. The Client Relations Coordinator sites on-site with our client, and is responsible for professional working relationship with the client by joining forces and acting as a reliable liaison between the client and Harris & Harris.

Schedule

Monday through Friday 8:00am to 5:00pm are standard working hours

Pay

$60,000 to $75,000 annually, dependent on experience

Location

Can Work From Home in the domestic United States

Benefits

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off, Wellness Days, and paid Holidays
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

Day to Day

• Manages assigned clients of the organization to ensure contractual compliance and overall satisfaction
• Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding
• Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded
• Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld
• Trouble shoot issues and research problems as they arise and work closely with the CRMs to resolve issues
• Ensure high priority work is completed within the assigned time frames
• Increases communication and visibility with current clients in organization
• Join forces with others in the organization to build effective internal working relationships to ultimately service the clients at a higher level
• Create a solid and consistent stream of communication between the CRM and current clients in the organization
• Handle the day to day operations for clients and any other projects assigned
• Make recommendations to implement improved processes

What You Must Possess

• 2-3 years of experience collaborating with external clients
• 2-3 years of experience meeting face to face with external clients
• Excellent organization skills
• Excellent communications skills (written and verbal)
• Excellent analytical skills
• Proficiency with all Microsoft Office applications (Outlook, Word, and Excel)
• Experience in financial services or collections preferred
• Ability to travel 10% of the year

Why Harris & Harris?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company.

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.