Remote Client Success Manager - Mid-Market & Enterprise

Quavo Fraud & Disputes; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Quavo Fraud & Disputes, located in Phoenix, Arizona, is seeking an Account/Client Success Manager to own a portfolio of clients through their entire lifecycle. This includes onboarding, renewal, and expansion, while ensuring clients realize value from the Quavo platform.

The ideal candidate will have 3+ years of experience in a client-facing role in a SaaS or financial services environment and possess strong organizational and communication skills. This remote role involves driving client success and retention strategies.

Qualifications

• 3+ years of experience in client success or account management within SaaS or financial services.
• Demonstrated ability to manage client portfolios with retention and growth focus.
• Strong verbal and written communication skills for executive presentations.

Responsibilities

• Own a portfolio of mid-market and large clients as primary contact.
• Build trust-based relationships with decision-makers.
• Conduct business reviews and strategy sessions.

Skills

Client success management

Relationship building

Communication skills

Organizational skills

Tools

Gainsight

Salesforce (SFDC)

Job description

Quavo Fraud & Disputes, located in Phoenix, Arizona, is seeking an Account/Client Success Manager to own a portfolio of clients through their entire lifecycle. This includes onboarding, renewal, and expansion, while ensuring clients realize value from the Quavo platform.

The ideal candidate will have 3+ years of experience in a client-facing role in a SaaS or financial services environment and possess strong organizational and communication skills. This remote role involves driving client success and retention strategies.