Remote Client Success Lead - Merchant Growth & Partnerships

Affirm; Boise (ID); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan (ESPP)

Job summary

Affirm, based in Boise, Idaho, is seeking a Client Success Manager to oversee a portfolio of merchant accounts. The role focuses on fostering long-term relationships, optimizing performance, and driving mutual business growth. The ideal candidate will have over 5 years of B2B client-facing experience, excellent analytical skills, and strong customer relationship management abilities.

Affirm offers a remote-first work environment along with comprehensive healthcare coverage, generous stipends, and competitive time-off policies.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts, such as RFPs and renewals.
• Excellent customer relationship management skills.

Responsibilities

• Manage a portfolio of accounts across various industries for long-term business relationships.
• Responsible for managing contract renewals and updates.
• Deliver a proactive client-management strategy to drive incremental gross merchandise value.

Skills

B2B client-facing experience

Negotiating and closing commercial contracts

Customer relationship management skills

Cross-functional project management

Strong written and verbal communication skills

Analytical abilities

Knowledge of consumer finance offerings

Salesforce and BI tools proficiency

Job description

Affirm, based in Boise, Idaho, is seeking a Client Success Manager to oversee a portfolio of merchant accounts. The role focuses on fostering long-term relationships, optimizing performance, and driving mutual business growth. The ideal candidate will have over 5 years of B2B client-facing experience, excellent analytical skills, and strong customer relationship management abilities.

Affirm offers a remote-first work environment along with comprehensive healthcare coverage, generous stipends, and competitive time-off policies.