Remote Client Success Manager for Growth & Retention

The Business Growers; Jackson (MS); On-site; USD 50,000 - 61,000; Full time

Job summary

The Business Growers, headquartered in Jackson, Mississippi, offers a fully remote client-success role focused on managing accounts and ensuring client satisfaction across MSPs, IT, and telecom clients.

You will coordinate between clients and internal delivery teams, drive clear communication, and help translate strategy into actionable performance reporting. This role emphasizes ownership, proactive updates, and maintaining low churn in a fast-moving, founder-led environment.

Qualifications

• Bachelor's degree in marketing, business, communications or related field.
• 4+ years in client-facing marketing roles at an agency or B2B environment.
• 3+ years supporting technology, telecom, or MSP clients preferred.
• Experience coordinating across cross-functional delivery teams.

Responsibilities

• Serve as the primary point of contact for your assigned accounts.
• Ensure clients feel confident, informed, and supported through the engagement.
• Set and uphold clear expectations, including when results lag or issues arise.
• Step in early when communication breaks down or trust slips.
• Identify root causes of client concerns and participate in fixes.

Skills

Client management

Communication

Strategic thinking

Problem solving

Fast learning

Education

Bachelor's degree in marketing or business

Tools

Google Workspace

Project management tools

Reporting dashboards

Job description

The Business Growers, headquartered in Jackson, Mississippi, offers a fully remote client-success role focused on managing accounts and ensuring client satisfaction across MSPs, IT, and telecom clients.

You will coordinate between clients and internal delivery teams, drive clear communication, and help translate strategy into actionable performance reporting. This role emphasizes ownership, proactive updates, and maintaining low churn in a fast-moving, founder-led environment.