Remote Client Success Leader – Fintech Growth

Bankjoy; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Bankjoy, a leading provider in fintech solutions, is seeking a Client Success Manager to own a portfolio of credit union and community bank clients. This full-time remote role involves driving product adoption, managing renewals, and collaborating with cross-functional teams to maximize client value.

The ideal candidate will have substantial experience in Client Success within B2B fintech, strong relationship management skills, and is adept at leading strategic discussions with client stakeholders.

Qualifications

• 5+ years of experience in Client Success, Account Management, or Customer Experience within B2B fintech or banking technology.
• Proven ability to manage a portfolio of 20-30+ accounts with high responsiveness and follow-through.
• Excellent presentation skills with experience leading executive business reviews and strategic planning discussions.

Responsibilities

• Build and maintain strong relationships with client stakeholders.
• Drive product adoption and identify expansion opportunities.
• Lead the renewal process, managing timelines and negotiations.

Skills

Client Success Management

Account Management

Customer Experience

Relationship Management

B2B Fintech knowledge

Job description

Bankjoy, a leading provider in fintech solutions, is seeking a Client Success Manager to own a portfolio of credit union and community bank clients. This full-time remote role involves driving product adoption, managing renewals, and collaborating with cross-functional teams to maximize client value.

The ideal candidate will have substantial experience in Client Success within B2B fintech, strong relationship management skills, and is adept at leading strategic discussions with client stakeholders.