Remote Client Success & Growth Consultant

Sokify; Northern (KY); Hybrid; USD 500 - 660; Full time

Job summary

GFI-Team Ikigai is seeking a Client Consultant to own client relationships, ensure satisfaction, and drive retention while spotting growth opportunities. This remote role puts you as the primary contact for clients, translating their needs into solutions and coordinating with internal teams.

You will analyze client performance metrics, manage inquiries and complaints with care, and pursue upsell and cross-sell opportunities.

Qualifications

• Strong written and verbal communication skills.
• Experience in client relationship management and retention.
• Ability to identify upselling opportunities and collaborate with cross-functional teams.
• Entrepreneurial mindset with proactive problem-solving.

Responsibilities

• Serve as the primary point of contact for clients and manage inquiries.
• Resolve client issues with speed and collaboration across teams.
• Identify upsell opportunities and drive account growth.
• Maintain detailed knowledge of client portfolio and performance metrics.

Skills

Business development

Customer relationship management

Customer retention

Customer satisfaction

Cross-selling and upselling

Problem-solving

Detail orientation

Presentation skills

Writing skills

Service delivery

SLA compliance

Performance metrics analysis

Financial literacy

Team collaboration

Job description

GFI-Team Ikigai is seeking a Client Consultant to own client relationships, ensure satisfaction, and drive retention while spotting growth opportunities. This remote role puts you as the primary contact for clients, translating their needs into solutions and coordinating with internal teams.

You will analyze client performance metrics, manage inquiries and complaints with care, and pursue upsell and cross-sell opportunities.