Remote Strategic Client Success Advocate

GFI-Team Ikigai; Burlington (VT); Remote; USD 45,000 - 65,000; Full time

Job summary

GFI-Team Ikigai is seeking a Client Service Advocate to be the primary contact for clients in a fully remote role. You will handle inquiries, resolve issues, and ensure an exemplary client experience while fostering trust and community with every interaction.

Qualifications emphasize a passion for client service, a proactive attitude, and familiarity with CRM systems. Strong communication and collaborative skills are essential to succeed in this position.

Qualifications

• Passion for client service and proactive attitude preferred.
• Familiarity with CRM systems and strong communication skills desirable.

Responsibilities

• Engage with clients to understand their needs and provide tailored solutions.
• Handle client inquiries and complaints promptly and professionally.
• Maintain up-to-date client records and manage client communication effectively.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Identify opportunities to improve client service processes.

Skills

Communication skills

Remote collaboration

Tools

CRM systems

Job description

GFI-Team Ikigai is seeking a Client Service Advocate to be the primary contact for clients in a fully remote role. You will handle inquiries, resolve issues, and ensure an exemplary client experience while fostering trust and community with every interaction.

Qualifications emphasize a passion for client service, a proactive attitude, and familiarity with CRM systems. Strong communication and collaborative skills are essential to succeed in this position.