Client Consultant: Remote

Sokify; Northern (KY); Hybrid; USD 500 - 660; Full time

Job summary

GFI-Team Ikigai is seeking a Client Consultant to own client relationships, ensure satisfaction, and drive retention while spotting growth opportunities. This remote role puts you as the primary contact for clients, translating their needs into solutions and coordinating with internal teams.

You will analyze client performance metrics, manage inquiries and complaints with care, and pursue upsell and cross-sell opportunities.

Qualifications

• Strong written and verbal communication skills.
• Experience in client relationship management and retention.
• Ability to identify upselling opportunities and collaborate with cross-functional teams.
• Entrepreneurial mindset with proactive problem-solving.

Responsibilities

• Serve as the primary point of contact for clients and manage inquiries.
• Resolve client issues with speed and collaboration across teams.
• Identify upsell opportunities and drive account growth.
• Maintain detailed knowledge of client portfolio and performance metrics.

Skills

Business development

Customer relationship management

Customer retention

Customer satisfaction

Cross-selling and upselling

Problem-solving

Detail orientation

Presentation skills

Writing skills

Service delivery

SLA compliance

Performance metrics analysis

Financial literacy

Team collaboration

Job description

CLIENT CONSULTANT: REMOTECompany: GFI-Team Ikigai

About GFI-Team IkigaiGFI-Team Ikigai is transforming financial literacy globally by delivering innovative financial solutions and educational resources that genuinely change how people manage their money. We’re committed to empowering communities and creating an entrepreneurial culture where team members thrive in a flexible environment with unlimited growth potential. If you’re ready to make a meaningful impact, this is your place.

The Opportunity

As a Client Consultant, you’ll be the cornerstone of our client relationships, driving satisfaction and retention while identifying growth opportunities that benefit both our clients and our business. You’ll serve as the primary point of contact for our valued clients, understanding their evolving needs and advocating for solutions that work for them. This remote role offers the chance to develop deep business acumen while working within a supportive, growth-oriented framework that values your contributions.

What You’ll Do

Your primary focus will be ensuring exceptional client experiences and building lasting relationships. You’ll handle client inquiries and complaints with speed and care, resolve issues collaboratively with cross-functional teams, and identify appropriate upselling and cross-selling opportunities. You’ll maintain detailed knowledge of your client portfolio, track performance metrics that matter, and continuously look for ways to improve service delivery and client outcomes.

How Success Looks

You’ll be measured by your ability to maintain high client satisfaction and trust, reduce churn within your accounts, expand account value through strategic product and service offerings, and ensure all contractual obligations are met. We track success through client satisfaction scores, resolution times, renewal rates, revenue generated from account growth, and voluntary versus involuntary churn rates.

What We Need From You

You’re a skilled communicator with both strong writing and verbal abilities. You bring genuine curiosity about client relationship management, attention to detail, and an entrepreneurial mindset. You’re proactive at solving problems, committed to continuous improvement, and energized by creating positive change. You work well across teams and inspire others through mentorship and collaborative spirit.

Required Skills

• Business development
• customer relationship management
• customer retention
• customer satisfaction
• cross-selling and upselling
• problem-solving
• detail orientation
• presentation skills
• writing skills
• service delivery
• SLA compliance
• performance metrics analysis
• financial literacy
• team collaboration

Compensation and Flexibility

This position offers part-time and full-time career paths with earning potential ranging from KES 65,000 to KES 85,000 annually for part-time roles, with prospects to transition into full-time positions. You’ll enjoy a flexible remote work environment designed to support your personal growth and career advancement.