Strategic Client Success Leader - Remote

Harris; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

Altera Digital Health is seeking a Client Success Executive (CSE) for a US remote role. The CSE will be a strategic partner and advocate for clients, ensuring their success, satisfaction, and growth through cross-functional collaboration and data-driven insights.

The role focuses on client advocacy, strategic planning, performance monitoring, and operational execution to deliver exceptional outcomes and build long-term partnerships.

Qualifications

• Bachelor’s degree required.
• 2–4 years of client-facing experience with a track record of exceeding expectations.
• Strong communication, analytical, and problem-solving skills.
• Experience with strategic planning, KPI tracking, and cross-functional collaboration.

Responsibilities

• Advocate for assigned clients and manage relationships to drive satisfaction and outcomes.
• Lead strategic engagement planning and tailor success plans to client objectives; manage quarterly leadership meetings.
• Monitor KPIs, drive NPS/related improvements, and analyze data for risk and upsell opportunities.
• Oversee day-to-day client operations, ensure timely delivery of commitments, and coordinate with finance on account health.
• Identify and drive growth opportunities within existing accounts and cultivate reference clients.

Skills

Client relationship management

Communication

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

Job description

Altera Digital Health is seeking a Client Success Executive (CSE) for a US remote role. The CSE will be a strategic partner and advocate for clients, ensuring their success, satisfaction, and growth through cross-functional collaboration and data-driven insights.

The role focuses on client advocacy, strategic planning, performance monitoring, and operational execution to deliver exceptional outcomes and build long-term partnerships.