Remote Client Success Coordinator

Einstein Tutoring; Framingham (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Fully remote

Professional development

Supportive team

Performance bonuses

Job summary

Einstein Tutoring is seeking a proactive Client Services Coordinator to be the primary contact for our clients, ensuring smooth communication, coordinating services, and delivering an excellent client experience.

In this remote role, you will manage client queries, maintain CRM records, schedule meetings, prepare reports, and collaborate with internal teams to resolve issues while supporting onboarding and administrative tasks.

Qualifications

• 1-2 years of experience in client services or a similar role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Customer-focused and professional attitude.
• Comfortable using computers and learning new tools.
• Ability to manage multiple priorities in a fast-paced environment.
• High school diploma or equivalent.
• Reliable internet connection and quiet workspace for remote work.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Respond to client inquiries via email, phone, and chat in a timely manner.
• Coordinate service delivery and follow up on client requests.
• Maintain accurate client records and update CRM systems.
• Schedule meetings, calls, and appointments with clients.
• Prepare and send client reports, updates, and documentation.
• Collaborate with internal teams to resolve client issues.
• Track client feedback and identify opportunities for improvement.
• Support onboarding of new clients.
• Assist with administrative tasks related to client accounts.

Skills

Organization

Time management

Written communication

Verbal communication

Customer focus

Tech-savvy

Multitasking

Education

High school diploma

Tools

HubSpot

Salesforce

Job description

Einstein Tutoring is seeking a proactive Client Services Coordinator to be the primary contact for our clients, ensuring smooth communication, coordinating services, and delivering an excellent client experience.

In this remote role, you will manage client queries, maintain CRM records, schedule meetings, prepare reports, and collaborate with internal teams to resolve issues while supporting onboarding and administrative tasks.