Client Experience Coordinator (Remote)

Nexora Talent; Evanston (IL); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Growth opportunities

Performance-based pay

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to support clients throughout their journey, ensuring smooth communication and high-quality service delivery. You will coordinate requests from start to finish and respond promptly via phone, email, and chat while monitoring satisfaction and identifying improvement opportunities.

The role offers a flexible work environment with training, growth opportunities, and performance-based compensation as part of our ongoing support for

Qualifications

• Excellent communication and problem-solving abilities are essential.
• Strong organizational and multitasking skills to manage multiple client requests.
• Ability to work independently and prioritize tasks effectively.
• Basic computer skills including CRM, email and scheduling tools.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the experience.

Skills

Communication

Problem-solving

Organization

Multitasking

Independent work

CRM basics

Tools

CRM systems

Email

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation