Client Experience Coordinator (Remote)

Nexora Talent; Naples (FL); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Growth opportunities

Performance-based compensation

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to support our clients throughout their journey, ensuring clear communication and seamless coordination across touchpoints.

You will respond by phone, email, and chat, manage requests from start to finish, monitor satisfaction, and help identify opportunities to improve the overall experience. We offer a flexible work environment, training, growth opportunities, and performance-based compensation.

Qualifications

• Strong communication and problem-solving skills are essential.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities effectively.
• Basic computer skills including CRM systems, email, and scheduling tools.
• Experience in customer service, coordination, or client support is preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication skills

Problem solving

Organization

Multitasking

Independent work

CRM familiarity

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation