Remote Client Services & Scheduling Specialist

ISTA Personnel Solutions; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

ISTA Personnel Solutions is seeking a Client Services & Scheduling Coordinator for a fully remote role. You will handle inbound calls, assist customers, schedule appointments, and maintain client records.

The position requires strong communication, reliability, and proficiency with Microsoft Outlook, Office, and Excel. Working hours follow EST with some public holiday coverage in SA and the US, and a fixed fibre internet connection and power backup are required.

Qualifications

• Strong verbal and written English communication skills.
• Customer-focused approach with professional phone etiquette.
• Attention to detail in data entry and records maintenance.
• Able to manage multiple tasks and deadlines in a fast-paced remote environment.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Assist customers with enquiries and provide accurate information.
• Schedule and coordinate appointments.
• Capture customer information accurately through data entry.
• Maintain accurate and up-to-date customer records.
• Use cloud-based systems to manage appointments and customer information.
• Communicate effectively with customers and internal teams.
• Assist with basic reporting and data-related tasks using Excel.

Skills

English communication

Customer service

Data entry

Multitasking

Tools

MS Outlook

MS Office

Excel

Cloud-based systems

Job description

ISTA Personnel Solutions is seeking a Client Services & Scheduling Coordinator for a fully remote role. You will handle inbound calls, assist customers, schedule appointments, and maintain client records.

The position requires strong communication, reliability, and proficiency with Microsoft Outlook, Office, and Excel. Working hours follow EST with some public holiday coverage in SA and the US, and a fixed fibre internet connection and power backup are required.