Remote Delivery Manager - SLA & Service Ops Leader

Software Mind

United States

Remote

USD 120,000 - 180,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Language classes

Knowledge-sharing initiatives

Private healthcare

Life insurance

Multisport card

Job summary

Software Mind in the United States is seeking a Delivery/Service Manager to keep managed services running under strict SLAs. You will monitor performance, resolve incidents, and report results to clients while leading cross-functional teams.

Flexible, remote collaboration with international projects is available, with a focus on continuous improvement and stakeholder coaching. You will shape resource planning, capacity, and team dynamics to ensure service excellence across cloud and on-prem

Qualifications

5+ years in delivery, service, or project management with contractual SLAs.
Hands-on experience with SLA monitoring, incident handling, and escalation management in live operational services.
Practical knowledge of cloud and on-prem infrastructure, and leading technical teams at different seniority levels.

Responsibilities

Monitor SLA adherence, drive incident and problem resolution per ITIL practices, and report service performance to clients.
Identify risks early, find optimization areas, and manage client stakeholders and team culture through coaching and mentoring.
Plan team composition, resource allocation, and capacity across the services.