Remote Client Services Coordinator II — IRB & Protocol

Advarra; United States; Remote; USD 54,000 - 89,000; Full time

Job summary

Advarra is seeking a Coordinator II, Client Services to provide exemplary client service and serve as the main contact for designated pharmaceutical companies, CROs, and academic medical centers. You will facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

The role supports remote work within the United States, with responsibilities including handling submissions, translations, and ensuring timely responses.

Qualifications

• Two (2) years experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook.
• Ability to effectively use proprietary system.

Responsibilities

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies
• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you
• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation
• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions
• Document and execute client customizations as requested; process change requests for approved Protocols
• Manage vendor relations and documentation for foreign language translations
• Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error
• Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt
• Escalate any customer or timeline issues to management

Skills

IRB knowledge

MS Office Suite

Proprietary system

Education

Certified IRB Professional (CIP)

Job description

Advarra is seeking a Coordinator II, Client Services to provide exemplary client service and serve as the main contact for designated pharmaceutical companies, CROs, and academic medical centers. You will facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

The role supports remote work within the United States, with responsibilities including handling submissions, translations, and ensuring timely responses.