Coordinator II, Client Services

Advarra; United States; Remote; USD 54,000 - 89,000; Full time

Job summary

Advarra is seeking a Coordinator II, Client Services to provide exemplary client service and serve as the main contact for designated pharmaceutical companies, CROs, and academic medical centers. You will facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

The role supports remote work within the United States, with responsibilities including handling submissions, translations, and ensuring timely responses.

Qualifications

• Two (2) years experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook.
• Ability to effectively use proprietary system.

Responsibilities

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies
• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you
• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation
• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions
• Document and execute client customizations as requested; process change requests for approved Protocols
• Manage vendor relations and documentation for foreign language translations
• Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error
• Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt
• Escalate any customer or timeline issues to management

Skills

IRB knowledge

MS Office Suite

Proprietary system

Education

Certified IRB Professional (CIP)

Job description

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Coordinator II, Client Services is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications.

Job Duties & Responsibilities

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies
• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you
• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation
• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions
• Document and execute client customizations as requested; process change requests for approved Protocols
• Manage vendor relations and documentation for foreign language translations
• Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error
• Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt
• Escalate any customer or timeline issues to management

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• Two (2) years experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook
• Ability to effectively use proprietary system

Preferred Qualifications

• Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identify), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.

Pay Transparency Statement

The base salary range for this role is $54,029 - $89,158. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.