Remote Client Services Coordinator for Trials

Advarra, Inc.; United States; On-site; USD 50,000 - 67,000; Full time

Job summary

Advarra, Inc. is seeking a Client Services Coordinator I to act as the main contact for submissions and provide exceptional customer service. The role supports day-to-day administrative activities for operations and ensures timely communication with Sponsors, CROs, and sites.

Requirements include 2+ years in a regulated customer service environment, proficiency with MS Office (Word/Outlook), and a related Bachelor's degree. Remote work within the United States is acceptable.

Qualifications

• Two+ years in a customer service role or office environment.
• Proficiency with MS Word and Outlook.
• Bachelor’s degree in a related field preferred.

Responsibilities

• Serves as the primary contact for Sponsor/CRO and PI/site communications regarding submissions.
• Reviews submissions and coordinates with study/site personnel to resolve missing information.
• Documents and adheres to client requirements, including notes and protocol details.
• Supports team with task reassignments and manages documentation for translations.
• Maintains high accuracy and works with quality control to minimize errors.
• Ensures tasks complete within turnaround times and responds to inquiries within 24 hours.
• Escalates issues to supervisors and participates in process improvement initiatives.
• Attends conferences/workshops and completes trainings promptly.
• Handles MODs, PROs/SSUs/clients on promotion to CSC II.

Skills

Customer service

MS Office

Education

Bachelor’s degree in a related field

Tools

MS Word

Outlook

Job description

Advarra, Inc. is seeking a Client Services Coordinator I to act as the main contact for submissions and provide exceptional customer service. The role supports day-to-day administrative activities for operations and ensures timely communication with Sponsors, CROs, and sites.

Requirements include 2+ years in a regulated customer service environment, proficiency with MS Office (Word/Outlook), and a related Bachelor's degree. Remote work within the United States is acceptable.