Remote Client Services Coordinator II (IRB Focus)

Advarra; United States; On-site; USD 54,000 - 89,000; Full time

Benefits offered by this job

Health coverage

Paid holidays

Bonus eligibility

Job summary

Advarra seeks a Coordinator II, Client Services to deliver exemplary client service and be the primary contact for designated pharmaceutical companies, CROs, and academic medical centers, facilitating IRB decisions and translating processes to clients for timely communication.

The role requires 2+ years in IRB/clinical research, strong MS Office skills, and experience with a proprietary system, with remote US work options.

Qualifications

• Two (2) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook
• Ability to effectively use proprietary system

Responsibilities

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies
• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you
• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation
• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions
• Document and execute client customizations as requested; process change requests for approved Protocols
• Manage vendor relations and documentation for foreign language translations
• Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error
• Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt
• Escalate any customer or timeline issues to management

Skills

IRB Knowledge

MS Office

Education

Certified IRB Professional (CIP)

Tools

MS Office Suite

Proprietary system

Job description

Advarra seeks a Coordinator II, Client Services to deliver exemplary client service and be the primary contact for designated pharmaceutical companies, CROs, and academic medical centers, facilitating IRB decisions and translating processes to clients for timely communication.

The role requires 2+ years in IRB/clinical research, strong MS Office skills, and experience with a proprietary system, with remote US work options.