Remote IRB Client Services Coordinator

Advarra; Northern (KY); Hybrid; USD 54,000 - 89,000; Full time

Job summary

Advarra is seeking a Coordinator II, Client Services to provide exemplary client service and serve as the main contact for pharmaceutical companies, CROs, and academic medical centers. The role focuses on facilitating IRB review and translating decisions to clients to maintain timely communication.

The position requires IRB or clinical research experience, proficiency with MS Office, and the ability to navigate proprietary systems. CIP certification is preferred within one year of eligibility.

Qualifications

• Experience in IRB or clinical research involving protection of human subjects.
• MS Office proficiency (Word, Outlook) with general computer skills.
• Ability to use proprietary systems and follow protocol requirements.
• CIP certification preferred within one year of eligibility.

Responsibilities

• Serve as the main Sponsor/CRO/PI site contact on assigned studies.
• Assist with other studies and act as primary site contact for submissions.
• Conduct administrative review of protocol/site submissions and supporting docs.
• Demonstrate understanding of multiple protocol/site submission types.
• Document and execute client customizations and change requests.
• Manage vendor relations and translations documentation.
• Maintain high accuracy and collaborate with QA to minimize errors.
• Respond to customers within 24 hours and escalate issues as needed.

Skills

Client service

Communication

Attention to detail

Time management

Education

Certified IRB Professional (CIP) or CIP within one year

Job description

Advarra is seeking a Coordinator II, Client Services to provide exemplary client service and serve as the main contact for pharmaceutical companies, CROs, and academic medical centers. The role focuses on facilitating IRB review and translating decisions to clients to maintain timely communication.

The position requires IRB or clinical research experience, proficiency with MS Office, and the ability to navigate proprietary systems. CIP certification is preferred within one year of eligibility.