Remote Client Services Lead - IRB & Trials Support

Advarra; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Advarra is seeking a Sr. Coordinator to provide exemplary client service and act as the primary contact for designated pharmaceutical companies, CROs, and academic medical centers.

You will guide IRB review processes, translate IRB decisions for clients, and ensure timely communication and continuity across top-tier studies. The role requires 4+ years in IRB or clinical research, strong MS Word/Outlook skills, and the ability to manage multiple complex submissions.

Qualifications

• Bachelor’s degree or four years of equivalent experience.
• 4+ years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Proficiency with MS Office Suite, especially Word and Outlook.

Responsibilities

• Serves as the main Sponsor/CRO and PI/site contact on assigned studies.
• Manages the day-to-day relationship for assigned top tier accounts.
• Reviews protocol/site submissions and supporting documentation.
• Demonstrates an advanced understanding of multiple types of Protocol and Site Submissions.
• Documents and executes client customizations; processes change requests.
• Manages vendor relations and documentation for foreign language translations.
• Maintains high accuracy, responds within 24 hours of contact, and escalates issues as needed.
• Assists with process improvement initiatives; attends conferences and workshops.

Skills

IRB experience

Client service

Regulatory knowledge

Attention to detail

Public speaking

Education

Bachelor’s degree or 4 years experience

Tools

MS Word

Outlook

Job description

Advarra is seeking a Sr. Coordinator to provide exemplary client service and act as the primary contact for designated pharmaceutical companies, CROs, and academic medical centers.

You will guide IRB review processes, translate IRB decisions for clients, and ensure timely communication and continuity across top-tier studies. The role requires 4+ years in IRB or clinical research, strong MS Word/Outlook skills, and the ability to manage multiple complex submissions.