Remote Client Services Coordinator

MidWaretech; Hopewell (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

A dynamic IT services company is seeking a Client Services Coordinator for a remote role. This position involves overseeing day-to-day relations with clients, requiring superb organizational skills and the ability to communicate effectively. Candidates should have a bachelor's degree and experience in client services. The role offers opportunities to help enhance client relations and ensure satisfaction with the company's services.

Qualifications

• Superb organizational and communication skills.
• Professional and friendly demeanor.
• Excellent verbal and written communication skills.

Responsibilities

• Provide assistance to clients in person, on email, or telephonically.
• Schedule meetings or telephone conferences between clients and management.
• Book meeting rooms or venues.
• Coordinate the production of client-facing marketing materials.
• Compile and maintain records on client accounts.
• Screen feedback and requests from clients and liaise with relevant departments to provide solutions.
• Escalate complaints to relevant departments.
• Liaise with in-house teams to adjust service offerings and assess related costs.
• Build and maintain close relationships with clients.

Skills

Organizational skills

Communication skills

Customer service

Proficiency in Microsoft Office

Proficiency in Adobe

Project management skills

Education

Bachelor's degree

Tools

Trello

Job description

A dynamic IT services company is seeking a Client Services Coordinator for a remote role. This position involves overseeing day-to-day relations with clients, requiring superb organizational skills and the ability to communicate effectively. Candidates should have a bachelor's degree and experience in client services. The role offers opportunities to help enhance client relations and ensure satisfaction with the company's services.