Remote Client Service Excellence Associate

Vanguard Group; Idaho; Ibrido; USD 71.000 - 82.000; Tempo pieno

Vantaggi offerti da questo lavoro

Licensing bonus

Milestone rewards

Descrizione del lavoro

Vanguard Group is hiring for a fully remote Client Service Excellence Center associate in Idaho. You will handle inbound calls, address account-related inquiries, and strive to deliver exceptional client experiences while upholding licensing requirements (Series 7 and 63).

The position emphasizes empathy, ownership, and continuous learning within a supportive team. Base salary range and licensing bonuses are highlighted, with milestone rewards for tenure and performance-based incentives.

Competenze

• 3+ years of customer-facing and/or inbound phone experience.
• Strong ownership for client outcomes and accountability.
• Willingness to learn and grow.
• High school, associate degree, or bachelor’s degree required.

Mansioni

• Handle inbound calls to assist with account-related needs.
• Provide empathetic, timely, and accurate solutions to clients.
• Collaborate with internal teams to improve the client experience.

Conoscenze

Customer service

Phone support

CRM experience

Ownership mindset

Formazione

High school diploma

Associate or Bachelor's degree

Strumenti

CRM software

Descrizione del lavoro

Vanguard Group is hiring for a fully remote Client Service Excellence Center associate in Idaho. You will handle inbound calls, address account-related inquiries, and strive to deliver exceptional client experiences while upholding licensing requirements (Series 7 and 63).

The position emphasizes empathy, ownership, and continuous learning within a supportive team. Base salary range and licensing bonuses are highlighted, with milestone rewards for tenure and performance-based incentives.