Remote Client Resolution Specialist

Truist; Whiteville (NC); Híbrido; USD 46 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

401k plan

Paid vacation and sick days

Paid holidays

Resumo da oferta

Truist is seeking a Client Advocacy professional for a hybrid role combining remote and onsite work in the United States. The position handles personal client complaints across multiple products, with focus on issue discovery and de-escalation while following Truist policies.

You will manage cases in Salesforce, document thoroughly, and participate in ongoing training to stay aligned with evolving banking regulations and Truist standards.

Qualificações

• The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 2+ years of client or customer facing experience (in person or phone)
• Routine experience with various MSOffice applications such as Word and Excel
• Excellent command of verbal and written English
• Ability to function effectively on a team with an off-site manager
• Prior experience or willingness to take part in recorded phone calls

Responsabilidades

• Provide resolution and response to client complaints received by Truist, with focus on complaints coming from personal clients who own a variety of products, with some work on complaints that come from regulatory agencies or Truist senior leaders.
• Ensure resolution and responses are in full regulatory compliance and aligned with Truist's policies and procedures.
• Manage and work a caseload of complaints through Salesforce and other Bank systems.
• Document cases thoroughly and ensure that client concerns have been adequately addressed in a timely and professional manner.
• Working to address client concerns while demonstrating Truist's Purpose, Mission and Value systems.
• Be an active participant in on-going training as the banking landscape changes.
• Prioritize and organize tasks and work queues to meet deadlines; process information with a high degree of accuracy.

Conhecimentos

Client facing

Communication

Problem solving

Team collaboration

Written English

Formação académica

Associate's degree

Ferramentas

Salesforce

Microsoft Office

Descrição da oferta de emprego

Truist is seeking a Client Advocacy professional for a hybrid role combining remote and onsite work in the United States. The position handles personal client complaints across multiple products, with focus on issue discovery and de-escalation while following Truist policies.

You will manage cases in Salesforce, document thoroughly, and participate in ongoing training to stay aligned with evolving banking regulations and Truist standards.