Hybrid Client Resolution Specialist (Remote/Onsite)

PR Girl Manifesto; Cookeville (TN); Hybrid; USD 46.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation and holidays

Zusammenfassung

Truist Financial Corporation seeks a Client Advocacy Associate to research and resolve personal client complaints across multiple products, ensuring compliance with policies and accurate case documentation.

The role blends client communication, account research, and back-office coordination in a hybrid environment with some remote work, a Monday–Friday first shift, and flexible start/end times.

Qualifikationen

• 2+ years of client or customer facing experience (in person or phone).
• Excellent command of verbal and written English.
• Ability to function effectively on a team with an off-site manager.

Aufgaben

• Provide resolution and response to client complaints with focus on personal clients and regulatory inquiries.
• Ensure resolutions are in full regulatory compliance with policies and procedures.
• Manage caseloads of complaints in Salesforce and other bank systems.
• Document cases thoroughly and address client concerns promptly and professionally.
• Demonstrate Truist's Purpose, Mission and Value systems in daily work.
• Participate in ongoing training as the banking landscape changes.
• Prioritize and organize tasks to meet deadlines with high accuracy.

Kenntnisse

Client facing

Verbal & written English

Team collaboration

Phone call recording participation

Ausbildung

Associate degree or equivalent

Tools

MS Office (Word, Excel)

Jobbeschreibung

Truist Financial Corporation seeks a Client Advocacy Associate to research and resolve personal client complaints across multiple products, ensuring compliance with policies and accurate case documentation.

The role blends client communication, account research, and back-office coordination in a hybrid environment with some remote work, a Monday–Friday first shift, and flexible start/end times.