Hybrid Client Advocacy & Resolution Specialist

Truist; Greensboro (NC); Hybrid; USD 46,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Vacation and sick leave

Job summary

Truist's Client Advocacy team is seeking a detail‑oriented problem solver to research and resolve client complaints across personal banking products. The role blends client communication with case research and back‑office coordination; it offers a hybrid work setup with some onsite and remote work, Monday‑Friday first shift flexibility.

Successful candidates will have 2+ years of client-facing experience, strong English skills, and the ability to work with regulatory bodies or senior leaders.

Qualifications

• 2+ years of client or customer facing experience.
• Proficient with MS Word and Excel.
• Excellent verbal and written English.
• Ability to collaborate with an off-site manager.
• Experience with recorded phone calls is a plus.

Responsibilities

• Provide resolution and response to client complaints.
• Ensure resolutions comply with regulatory requirements and Truist policies.
• Manage a caseload of complaints in Salesforce and other systems.
• Document cases thoroughly and address client concerns promptly and professionally.
• Participate in ongoing training as the banking landscape evolves.
• Prioritize tasks and manage work queues to meet deadlines.

Skills

Client facing experience

English proficiency

Team collaboration

Recorded calls experience

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Salesforce

Job description

Truist's Client Advocacy team is seeking a detail‑oriented problem solver to research and resolve client complaints across personal banking products. The role blends client communication with case research and back‑office coordination; it offers a hybrid work setup with some onsite and remote work, Monday‑Friday first shift flexibility.

Successful candidates will have 2+ years of client-facing experience, strong English skills, and the ability to work with regulatory bodies or senior leaders.