Remote Travel Reservations & Client Support Pro

Travelbynight; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help keep vacation planning organized. This role focuses on customer service, organization, follow-through, and problem solving, with remote flexibility and travel-industry training opportunities.

You will support travelers through planning stages, respond to questions, gather preferences, and arrange reservations across hotels, cruises, and activities.

Qualifications

• Experience in travel-related roles is not required.
• Transferable skills from customer service, admin, hospitality, or sales are valued.

Responsibilities

• Respond to client questions and requests in a timely manner.
• Gather information about travel preferences from clients.
• Research available vacation options for clients.
• Assist with hotel, resort, cruise, activity, and other travel reservations.
• Review reservation details for accuracy.
• Organize confirmations and important information for clients.
• Track deadlines and follow-up needs to ensure smooth bookings.
• Communicate updates or changes to travelers and suppliers.
• Help clients locate appropriate resources when questions arise.
• Maintain positive relationships after travel.

Skills

Customer service

Organization

Problem solving

Communication

Detail-oriented

Job description

Travelbynight is seeking a detail-oriented Travel Reservations & Client Support Specialist to help keep vacation planning organized. This role focuses on customer service, organization, follow-through, and problem solving, with remote flexibility and travel-industry training opportunities.

You will support travelers through planning stages, respond to questions, gather preferences, and arrange reservations across hotels, cruises, and activities.