Remote Client Relations & Travel Planner

Travelbynight; Richmond (VA); Remote; USD 42,000 - 65,000; Full time

Job summary

Travelbynight is identifying candidates for remote roles that blend client relationships, customer support, and travel planning. The position emphasizes understanding client needs and delivering personalized service throughout the planning process.

Responsibilities include building client relationships, researching destinations, assisting with planning and reservations, and maintaining records while participating in ongoing training and development.

Qualifications

• Strong interpersonal and communication abilities.
• Customer-focused mindset and service orientation.
• Good organization and time-management skills.
• Ability to work independently and manage tasks remotely.
• Basic computer and online research skills.

Responsibilities

• Establish and maintain professional client relationships.
• Learn travelers' preferences and priorities.
• Research vacation and destination options.
• Assist clients with planning and reservation details.
• Provide timely responses to questions and updates.
• Maintain organized records and follow-up.
• Participate in ongoing training and development.
• Continue building knowledge of destinations and travel products.

Skills

Interpersonal skills

Communication

Customer focus

Tools

CRM software

Online research

Job description

Travelbynight is identifying candidates for remote roles that blend client relationships, customer support, and travel planning. The position emphasizes understanding client needs and delivering personalized service throughout the planning process.

Responsibilities include building client relationships, researching destinations, assisting with planning and reservations, and maintaining records while participating in ongoing training and development.