Remote Client Relations Specialist - Growth & Impact

North American Learning Institute; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO (80 hours)

Remote work after training

In-person onboarding in Orlando

Job summary

North American Learning Institute (NALI) is hiring a Client Relations Specialist to guide students and partners through their journey. You will primarily respond via email, chat, and text, resolving issues and answering questions to ensure a smooth experience.

This is a high-standards, performance-driven role with remote work after training and in-person onboarding in Orlando. The ideal candidate has 1–3+ years in customer service, strong written skills, and comfort across multiple systems.

Qualifications

• 1–3+ years of customer service experience focusing on email and chat.
• Strong written communication skills.
• Tech-savvy and able to work across multiple systems.
• Analytical and solution-oriented.
• Reliable, disciplined, and consistent.

Responsibilities

• Deliver high-quality customer support via email, chat, text, and occasional phone calls.
• Manage multiple conversations and systems at once with accuracy.
• Troubleshoot student issues and provide clear, effective solutions.
• Apply company policies in real-time situations with professionalism.
• De-escalate challenging situations while staying confident.

Skills

Email & chat support

Written communication

Tech-savvy

Analytical

Reliability

English fluency

Job description

North American Learning Institute (NALI) is hiring a Client Relations Specialist to guide students and partners through their journey. You will primarily respond via email, chat, and text, resolving issues and answering questions to ensure a smooth experience.

This is a high-standards, performance-driven role with remote work after training and in-person onboarding in Orlando. The ideal candidate has 1–3+ years in customer service, strong written skills, and comfort across multiple systems.