Remote Client Support Specialist — Growth & Impact

Nexoratalent

Jacksonville (FL)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Fully remote position

Flexible work environment

Professional growth opportunities

Collaborative team culture

Job summary

Nexoratalent is seeking a detail-oriented Client Support Specialist to join our growing remote team. This role focuses on delivering exceptional support, resolving inquiries, and coordinating communications to ensure a positive customer experience in a fast-paced remote setting.

Ideal candidates are professional, organized, and responsive with strong written/verbal communication. You will handle inquiries via email, phone, and chat, while maintaining detailed records and collaborating with

Qualifications

Prior experience in customer service or client support.
Strong written and verbal communication abilities.
Excellent organizational and multitasking capabilities.
Comfort with remote work and self-management.
Detail-oriented with proactive problem-solving.

Responsibilities

Respond to client inquiries via email, phone, and chat promptly and professionally.
Provide accurate information on services, processes, and account updates.
Assist clients with scheduling, follow-ups, and general support requests.
Maintain detailed records of customer interactions and updates.
Coordinate with internal teams to ensure timely issue resolution.
Monitor client satisfaction and address concerns as needed.
Support daily administrative and operational tasks.
Maintain professional communication in all interactions.