Remote Client Operations Specialist – Payments

Dakota; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Job summary

Dakota is a remote-first stablecoin infrastructure platform enabling regulated money movement and cross-border settlement for institutional clients. The team is distributed across North America and Europe and values high-quality work, clear thinking, and ownership.

We are seeking a proactive client operations specialist to own the support queue, investigate payment issues, and contribute to process improvements.

Qualifications

• 1–3 years in payment operations or client support in fintech, BaaS, neobank, or payments company.
• Working knowledge of wires, ACH, and SWIFT; comfortable reading API responses and transaction logs.
• Clear, calm writing with a bias toward root-cause fixes, not just ticket closure.

Responsibilities

• Own the client support queue, triaging and resolving inbound questions from API and business banking clients.
• Investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, and recalls.
• Write bug reports, maintain runbooks, and spot recurring issues to push for elimination.

Skills

Payment operations

Client support

APIs

Wires knowledge

SWIFT knowledge

Transaction logs

Tools

Runbooks

Job description

Dakota is a remote-first stablecoin infrastructure platform enabling regulated money movement and cross-border settlement for institutional clients. The team is distributed across North America and Europe and values high-quality work, clear thinking, and ownership.

We are seeking a proactive client operations specialist to own the support queue, investigate payment issues, and contribute to process improvements.