Payments Operations Specialist - Remote, Ownership

Dakota; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Equity

Co-working space/desk provided

Health insurance

Dental insurance

Vision insurance

Team events

Job summary

Dakota is hiring for a Client Operations role focused on triaging and resolving client questions about payments across wires, ACH, SWIFT, and stablecoin rails. You’ll collaborate with banks, monitor activity, and craft runbooks and help-center content to prevent recurring issues.

This hands-on position offers ownership and growth as you work with leadership, engineering, and compliance teams. A remote-first culture supports work across North America and beyond, with a focus on clear

Qualifications

• 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.

Responsibilities

• Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients.
• Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments.
• Work with our bank partners on payment investigations
• Keep clients updated on onboarding and account status
• Monitor transaction activity and alerts, and flag anything unusual early
• Write clear bug reports and feature requests so engineering can act fast
• Build and maintain runbooks and help center articles based on real client questions
• Spot the top recurring issues each week and push to eliminate them

Skills

Payments operations

Analytical thinking

Written communication

Root-cause mindset

Escalation judgment

ET time zone

Customer empathy

Tools

Pylon

Salesforce

Linear

Datadog

KYB/KYC tools

Job description

Dakota is hiring for a Client Operations role focused on triaging and resolving client questions about payments across wires, ACH, SWIFT, and stablecoin rails. You’ll collaborate with banks, monitor activity, and craft runbooks and help-center content to prevent recurring issues.

This hands-on position offers ownership and growth as you work with leadership, engineering, and compliance teams. A remote-first culture supports work across North America and beyond, with a focus on clear