Remote Client Operations Lead for Premium Services

Secure IQ Services; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Direct employment with an established,

Flexible remote working environment

Ongoing training and integration

Clear progression opportunities

Job summary

Reef is seeking a highly organized Customer Support & Operations Manager to oversee the day-to-day client experience and the agency’s operational backbone. You will host live classes, respond to emails and DMs, and manage inbound leads across a portfolio of premium clients.

You’ll build systems and workflows, knowing each client’s business and tools well enough to operate as if you were staff. This is a remote, high-touch role requiring 60 hours weekly and Manila-time availability.

Qualifications

• 4+ years in high-touch customer support.
• Experience running end-to-end operations for launches or events.
• Excellent written English with a warm, professional tone.
• Proficient with Notion, ClickUp or Asana and building boards/workflows.
• Comfortable hosting Zoom sessions and troubleshooting in real time.
• Ability to manage multiple client accounts without confusion.
• Proactive mindset with strong attention to detail.
• Commitment to a full 60-hour Mon-Sat schedule (Manila time).
• Fast internet connection and a quiet, dedicated workspace.

Responsibilities

• Own day-to-day client experience and operational backbone.
• Host live classes and manage inbound leads and inquiries.
• Answer customer emails and DMs promptly.
• Build boards, checklists, and workflows for clients.
• Operate inside client businesses as if staff.

Skills

Written English

Customer support

Operations management

Zoom hosting

Multitasking

Proactivity

Attention to detail

Full-time availability

Reliable internet

Quiet workspace

Tools

Notion

ClickUp

Asana

Job description

Reef is seeking a highly organized Customer Support & Operations Manager to oversee the day-to-day client experience and the agency’s operational backbone. You will host live classes, respond to emails and DMs, and manage inbound leads across a portfolio of premium clients.

You’ll build systems and workflows, knowing each client’s business and tools well enough to operate as if you were staff. This is a remote, high-touch role requiring 60 hours weekly and Manila-time availability.