Remote Support Lead: Concierge Client Success

Assetara Limited; Los Angeles (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely from Los Angeles, USA. You will serve as a key personal manager and frontline support specialist for clients with subscriptions, navigating platform tools and maintaining CRM private notes while upholding compliance and operational boundaries.

Your role includes gaining product expertise, managing queues and SLAs, delivering professional communication, and ensuring strict separation between client-facing messages

Qualifications

• Experience with CRM platforms and client-facing tools.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Gain deep knowledge of all products to answer client queries accurately.
• Prioritize work using dashboard, monitor unread messages and SLA risks.
• Deliver professional, concise communication within the official workspace.
• Maintain separation between client messages and internal private notes in CRM.
• Review and edit AI-drafted responses before sending to clients.
• Escalate and justify actions using system tools for client queues.

Skills

CRM proficiency

Communication skills

Problem solving

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely from Los Angeles, USA. You will serve as a key personal manager and frontline support specialist for clients with subscriptions, navigating platform tools and maintaining CRM private notes while upholding compliance and operational boundaries.

Your role includes gaining product expertise, managing queues and SLAs, delivering professional communication, and ensuring strict separation between client-facing messages