Client Operations Manager - Remote | Full-Time

Secure IQ Services; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Direct employment with an established,

Flexible remote working environment

Ongoing training and integration

Clear progression opportunities

Job summary

Reef is seeking a highly organized Customer Support & Operations Manager to oversee the day-to-day client experience and the agency’s operational backbone. You will host live classes, respond to emails and DMs, and manage inbound leads across a portfolio of premium clients.

You’ll build systems and workflows, knowing each client’s business and tools well enough to operate as if you were staff. This is a remote, high-touch role requiring 60 hours weekly and Manila-time availability.

Qualifications

• 4+ years in high-touch customer support.
• Experience running end-to-end operations for launches or events.
• Excellent written English with a warm, professional tone.
• Proficient with Notion, ClickUp or Asana and building boards/workflows.
• Comfortable hosting Zoom sessions and troubleshooting in real time.
• Ability to manage multiple client accounts without confusion.
• Proactive mindset with strong attention to detail.
• Commitment to a full 60-hour Mon-Sat schedule (Manila time).
• Fast internet connection and a quiet, dedicated workspace.

Responsibilities

• Own day-to-day client experience and operational backbone.
• Host live classes and manage inbound leads and inquiries.
• Answer customer emails and DMs promptly.
• Build boards, checklists, and workflows for clients.
• Operate inside client businesses as if staff.

Skills

Written English

Customer support

Operations management

Zoom hosting

Multitasking

Proactivity

Attention to detail

Full-time availability

Reliable internet

Quiet workspace

Tools

Notion

ClickUp

Asana

Job description

Job Title: Client Operations Manager
Location: Remote
Role Type: Full-Time
Working Hours: Monday to Saturday, 4:00pm to 2:00am Manila time (GMT+8)

Who Are We?

At Reef, we connect elite talent with high-growth companies building world-class teams.

We work exclusively with the top 3% of candidates and match them with established companies across Australia, New Zealand, the US, and UK that are serious about investing in their people and operational infrastructure.

We support your integration into these companies by providing additional training, admin/HR support, and access to our growing community of high-performing professionals.

About the Role

We're seeking a highly organised, proactive Customer Support & Operations Manager to run the day-to-day client experience and operational backbone of a premium, high-touch agency business.

This is not a ticket queue role. You'll own operational delivery across a portfolio of the agency’s clients: hosting live classes, answering customer emails and DMs, handling inbound leads, and building the systems that keep each client’s operation running without senior staff having to chase anything.

You'll be the person who knows each client’s business, tools, and customers well enough to operate inside them as if you were staff. This role suits someone who has worked somewhere that charged a premium and expected the service to match, a boutique studio, private school, concierge-level program, or high-touch online business.

Requirements

• Excellent written English with a sharp, warm, professional tone
• 4+ years of experience supporting customers in a high-touch environment (boutique studio, private school, premium online program, concierge service, or similar)
• Proven experience running operations end-to-end including launches or events
• Strong experience with Notion (or ClickUp/Asana) and a natural instinct to build boards, checklists, and workflows
• Comfortable hosting and co-hosting live Zoom sessions and troubleshooting tech issues in real time
• Ability to manage multiple client accounts simultaneously without confusing processes, voices, or customers
• Proactive mindset; you notice what’s slipping and catch it without being told
• High attention to detail and ability to work under pressure
• Committed availability for the full 60-hour, Monday to Saturday, 4pm to 2am Manila time schedule
• Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment

Benefits

• Competitive salary based on experience
• Direct employment with an established, high-growth agency
• Opportunity to master real operations across multiple premium businesses at once
• Clear progression opportunities into senior operations or account lead roles
• Flexible remote working environment
• Ongoing training and integration support through the Reef community